French Technical Support Agent for Anti-Virus Software

Short company description

Sutherland Bulgaria is an international and diverse team with employees from a variety of backgrounds, cultures, and nationalities, creating a dynamic work environment. Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 1,000 employees between Sofia and Burgas. Our team of professionals provides technical support and customer service in 16 European languages.

Sutherland is committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our comprehensive training program offers first-hand learning experiences to hone your skills in leadership, management, and business. We are dedicated to celebrating the successes and achievements of our employees through initiatives that foster a workplace that respects our employees and values their contributions.

Beyond just providing jobs, we invest in building careers for our employees. Our work culture focuses on employee development and work-life balance. We offer growth for top performers, global resources and experiences, and the opportunity to work across a number of industries and geographies.

Requirements

- Very good level of French
- Excellent communication and soft skills
- Strong listening/comprehension skills and good follow up skills
- Ability to multi task and to make quick decision
- Ability to adapt quickly to changing business requirements.

Responsibilities

- Resolve the customer's issues with regards to Customer Service or Technical support
- Respond to customer queries in a timely and professional manner
- Project a professional company image through phone, chat and email interaction
- Provide customers with product and service information
- Prioritize tasks and to involve other teams when needed by following the escalation procedures

Other info

In exchange for your services, we offer:

- We offer competitive salary
- Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
- Rewards and recognition programs
- Trainings following the leading global standards for highest quality of Customer Service and Technical Support
- Career opportunities
- Great office location
- Team Building activities