Technical Support for Business Applications with English - Evening/Weekend Shift

Short company description

Sutherland Bulgaria is an international and diverse team with employees from a variety of backgrounds, cultures, and nationalities, creating a dynamic work environment. Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 1,000 employees between Sofia and Burgas. Our team of professionals provides technical support and customer service in 16 European languages.

Sutherland is committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our comprehensive training program offers first-hand learning experiences to hone your skills in leadership, management, and business. We are dedicated to celebrating the successes and achievements of our employees through initiatives that foster a workplace that respects our employees and values their contributions.

Beyond just providing jobs, we invest in building careers for our employees. Our work culture focuses on employee development and work-life balance. We offer growth for top performers, global resources and experiences, and the opportunity to work across a number of industries and geographies.

Requirements

- Command of English language at level C1 or above
- Excellent listening and communication skills, both written and verbal
- Comfortable approach when speaking to IT techs, end-users, decision-makers, CEOs, etc
- Basic Understanding of DNS/CRM/Website hosting/Telephony
- Basic Understanding of web technologies (HTML, XML, HTTP protocols and email management (IMAP, POP3, Exchange)
- Some experience in a service or support center and related understanding of technical trouble-shooting is a plus
- Ability to work on flexible shifts (from 07:00 to 00:00), agreed in advance with the team
- Ability to work on weekends

Responsibilities

- Represent the company in a professional manner and achieve company goals
- Troubleshoot technical issues
- Guide customers through the process of online activation of subscription and domain ownership verification
- Assist customers with billing queries
- Assist in configuring devices to email — mobile devices, tablets, PCs (Android OS, Blackberry, iPhone, Windows Mobile etc)
- Provide support to add/remove/modify user permissions on emails, calendars, shared documents etc.
- Provide information and guidance on Cloud storage and data maintenance

Other info

Life at Sutherland:
- We offer competitive salary
- Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
- Rewards and recognition programs
- Trainings following the leading global standards for highest quality of Customer Service and Technical Support
- Structured working environment
- Career opportunities
- Great office location
- Team Building activities