Enterprise Backup Technical Support Engineer with French

Short company description

Sutherland Bulgaria is an international and diverse team with employees from a variety of backgrounds, cultures, and nationalities, creating a dynamic work environment. Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 1,000 employees between Sofia and Burgas. Our team of professionals provides technical support and customer service in 16 European languages.

Sutherland is committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our comprehensive training program offers first-hand learning experiences to hone your skills in leadership, management, and business. We are dedicated to celebrating the successes and achievements of our employees through initiatives that foster a workplace that respects our employees and values their contributions.

Beyond just providing jobs, we invest in building careers for our employees. Our work culture focuses on employee development and work-life balance. We offer growth for top performers, global resources and experiences, and the opportunity to work across a number of industries and geographies.

Requirements

- Excellent written and verbal communications skills in French language and good level of English
- Knowledge of Windows servers 2008 R2 and later
- Knowledge of Active Directory, domains and domain trusts, MS Exchange, RAID, VMware/Hyper-V
- Knowledge of databases (Oracle DB, MS SQL) and networking
- Experience in supporting large enterprise customers will be considered as big plus
- Desire to gain solid technical experience with a wide range of enterprise IT technologies
- Ability to resolve problems systematically, efficiently and effectively
- Analytical thinking and multi-tasking skills

Responsibilities

- Provide end-to-end complex technical support for issues logged in the ticketing system but also via telephone, email and/or chat
- Follow up with customers until issues are resolved and ensure proper escalation procedures are followed
- Ability to manage your own technical tasks but also to work and partner with other teams
- Work in a fast-paced technical environment and effectively support new product releases after a training
- Document discovered issues and bugs

Other info

Life at Sutherland:
- We offer competitive salary
- Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
- Rewards and recognition programs
- Trainings following the leading global standards for highest quality of Customer Service and Technical Support
- Structured working environment
- Career opportunities
- Great office location
- VIP card for discounts in the shops and food places in the mall area where the office is located
- Team Building activities