Network Engineer with Spanish or Russian

Short company description

Sutherland Bulgaria is an international and diverse team with employees from a variety of backgrounds, cultures, and nationalities, creating a dynamic work environment. Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 1,000 employees between Sofia and Burgas. Our team of professionals provides technical support and customer service in 16 European languages.

Sutherland is committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our comprehensive training program offers first-hand learning experiences to hone your skills in leadership, management, and business. We are dedicated to celebrating the successes and achievements of our employees through initiatives that foster a workplace that respects our employees and values their contributions.

Beyond just providing jobs, we invest in building careers for our employees. Our work culture focuses on employee development and work-life balance. We offer growth for top performers, global resources and experiences, and the opportunity to work across a number of industries and geographies.

Requirements

- Fluency in Spanish or Russian and very good English language skills
- Experience in a technical support environment
- University degree (Computer systems, Networks, etc.)
- CCNA certification — an advantage
- Experience configuring routers, switches and other networking devices.
- Knowledge of the following: IP, TCP, DNS, VPN and other protocols
- Problem solving and time management skills in a highly complex network environment
- Excellent communication skills and ability to solve customer queries
- Willingness to learn and obtain new skills and competencies

Responsibilities

- Receive and resolve complex issues connected to routing, switching, security, wireless and VoIP
- Strive to deliver high quality professional service to the customers
- Perform diagnostics and generate action plans to troubleshoot customer’s issues
- Support and collaborate with other technical team to solve escalated issues and follow appropri-ate escalation procedure
- Work in a team, assist team members and provide training to peers and new comers to team
- Document and update customer cases
- Keep up-to-date with new technology products in order to provide support as soon as they are launched in the market

Other info

On this position You will:
- Continually learn about in-depth networking issues
- Be aware of the most recent products and technologies even before they are in the market
- Be a technical expert in one or more technologies
- Be part of a strong technical team
- Work with customers from around the world
- Have access to a specially designed Lab

Life at Sutherland:
- We offer competitive salary
- Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
- Rewards and recognition programs
- Trainings following the leading global standards for highest quality of Customer Service and Technical Support
- Structured working environment
- Career opportunities
- Great office location
- Team Building activities