Airline Reservation Specialist With German / Italian / French and English Language

Short company description

Sutherland Bulgaria is an international and diverse team with employees from a variety of backgrounds, cultures, and nationalities, creating a dynamic work environment. Opened in 2008 in Sofia, Sutherland Bulgaria is a multi-lingual customer service hub and has since grown to more than 1,000 employees between Sofia and Burgas. Our team of professionals provides technical support and customer service in 16 European languages.

Sutherland is committed to creating a dynamic work environment that is professionally challenging and personally rewarding. Our comprehensive training program offers first-hand learning experiences to hone your skills in leadership, management, and business. We are dedicated to celebrating the successes and achievements of our employees through initiatives that foster a workplace that respects our employees and values their contributions.

Beyond just providing jobs, we invest in building careers for our employees. Our work culture focuses on employee development and work-life balance. We offer growth for top performers, global resources and experiences, and the opportunity to work across a number of industries and geographies.

Requirements

Here is what you need:
- You should be fluent in German/Italian/ French and English;
- Previous experience in a travel agency, airline reservations or similar role will be considered as an advantage;
- Good communication and organization skills
- You should be self-motivated and result oriented

Responsibilities

You will be responsible for providing an excellent customer care service to the clients of the airline company — via phone and email
- You will assist customers with reservations, flight changes in a polite and professional manner
- You will provide information about flight details, destinations, cost and fees, etc.

It sounds exciting and interesting and you want to join our team.

Other info

Life at Sutherland:
- We offer competitive salary
- Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, Transportation allowance
- Attractive retention bonus scheme
- Rewards and recognition programs
- Trainings following the leading global standards for highest quality of Customer Service and Technical Support
- Structured working environment
- Career opportunities
- Great office location
- Team Building activities