Reward & Benefits Specialist with English

Short company description

GBS (Global Business Services) provides financial, human resources, audit and IT services to the British American Tobacco entities. Our category expertise, large capabilities and international operation makes us a unique business partner who excels in financial leadership and, therefore, offers great shareholder value for BAT.

If you have financial or HR areas background; you thrive when faced with a challenge and you are highly motivated; you want to develop your career in an organisation that will not only recognise the unique attributes you bring but will support your development and reward your contribution,
visit our website @ www.bat-careers.com

Requirements

At least 2 years Reward experience;
Fluency in English;
Desirable Customer Service experience;
Experience with MS Office tools and data manipulation tools, Excel etc;
High quality and accurate administration of HR services and processes, as appropriate to the role and customer need;
Understands the total reward principles and how to apply Compensation and Benefits solutions across the short and long term;
Professionally delivers projects to achieve long term benefits, maintaining a clear view of the project objectives, risk areas and engagement methodologies required to gain business buy-in and delivery;
Demonstrates excellent verbal and written communications across different audiences and channels.

Responsibilities

Assists with the resolution of complex Employee queries related to Reward & Benefits;
Is responsible for processing transaction requests and group changes e.g. annual bonus schemes;
Provides specialist technical expertise for the implementation of Reward & Benefits initiatives;
Coaches and provides feedback and training to upskill the junior population to more effectively answer Reward & Benefit related queries in line with the aim of BAT’s Channel Strategy to resolve HR queries at lower tiers;
Proactively manage Reward and Benefits technology solutions using the HR procedures and guidance available to them;
Monitors own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs;
Ensures the collection, maintenance, accessibility and relevance of HR knowledge and content related to specialist area through Aurora channels in line with BAT standards. Works closely with relevant CoE to ensure specialist content hosted on knowledge management channels is line with strategy and works with Knowledge & Content Manager to upload as appropriate.