Talent Operations Specialist

Short company description

GBS (Global Business Services) provides financial, human resources, audit and IT services to the British American Tobacco entities. Our category expertise, large capabilities and international operation makes us a unique business partner who excels in financial leadership and, therefore, offers great shareholder value for BAT.

If you have financial or HR areas background; you thrive when faced with a challenge and you are highly motivated; you want to develop your career in an organisation that will not only recognise the unique attributes you bring but will support your development and reward your contribution,
visit our website @ www.bat-careers.com

Requirements

British American Shared Services Europe currently have a new, exciting opportunity for a Talent Operations Specialist, joining us on a permanent basis in our offices in Bucharest.


•Experience of performance and L&D processes;
•Competent user of MS Office and experience of using LMS;
•Strong analytical skills and attention to detail;
•Self-motivated with excellent planning, administrative and organisational skills;
•Outstanding communication skills and cultural awareness;
•Proven ability to work as part of a team;
•Fluency in English language.

Responsibilities

Job Purpose

To provide excellent customer service to Regional (and Cluster) Centres of Expertise, HRBPs, Line Managers and employees through effective execution of performance, L&D and talent management processes.

Key Deliverables

Performance

•Operationalize annual review process, and execute the system set-up of performance calibration accurately and at the appropriate time;
•Run and distribute progress reports to the relevant audiences in a timely manner eg. annual review completion, performance distribution;

L&D

•Support creation of learning content by organising pilot programmes, collating feedback, uploading content (including eLearning);
•Create and maintain training events and sessions to ensure up to date training programme information is available to users;
•Monitor training demand and schedule sessions accordingly;
•Support delivery of training through arranging facilitators, enrolling and notifying delegates, and compiling and maintaining delegate lists, dealing with delegate queries;
•Manage financial aspects of delivering training programmes including raising purchase orders, dealing with facilitator invoices and delegate charges;
•Maintains and activates competency/ capability frameworks and assessment tools;
•Collate and share programme evaluation feedback with CoE;
•Provide regular reports and insights against L&D KPIs;
•Ensure learning data and content is properly maintained in the system ie. tagged, owned and reviewed on a regular basis;

Talent Management

•Operationalize annual talent cycle – collate and prepare structured base material for talent meetings (particularly talent reviews);
•Analyse talent data to identify areas for attention of HRBP and Talent & OE CoE;
•Maintains and ensure integrity (completeness and accuracy) of core talent data;
•Provide non-standard reports and ad-hoc analysis to support HRBPs;

General

•Resolve complex queries which involve a detailed explanation of talent processes, policy or procedures;
•Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs;
•Identifies opportunities to improve specialist services and processes and escalates appropriately;