Learning & Development Specialist

Short company description

GBS (Global Business Services) provides financial, human resources, audit and IT services to the British American Tobacco entities. Our category expertise, large capabilities and international operation makes us a unique business partner who excels in financial leadership and, therefore, offers great shareholder value for BAT.

If you have financial or HR areas background; you thrive when faced with a challenge and you are highly motivated; you want to develop your career in an organisation that will not only recognise the unique attributes you bring but will support your development and reward your contribution,
visit our website @ www.bat-careers.com

Requirements

British American Shared Services Europe currently have a new, exciting opportunity for a Learning & Development Specialist joining us on a permanent basis in our offices in Bucharest.

Job Purpose:

To provide excellent customer service to Global Centre of Expertise, HRBPs, Line Managers and employees through effective execution of L&D processes relating to global leadership and functional development programmes.

Requirements:

•Experience of L&D processes
•Expert user of virtual learning technologies eg. Articulate Storyline, Adobe Connect/ Webex)
•Competent user of MS Office and experience of using LMS
•Strong analytical skills and attention to detail
•Self-motivated with excellent planning, administrative and organizational skills
•Outstanding communication skills and cultural awareness
•Proven ability to work as part of a team
•Fluency in English language

Responsibilities

Key Deliverables

Global leadership and functional development programme administration

•Support creation of learning content by organising pilot programmes, collating feedback, uploading content (including eLearning)
•Create and maintain training events and sessions to ensure up to date training programme information is available to users
•Monitor training demand and schedule sessions accordingly
•Support delivery of training through arranging facilitators, enrolling and notifying delegates, and compiling and maintaining delegate lists, dealing with delegate queries
•Manage financial aspects of delivering training programmes including raising purchase orders, dealing with facilitator invoices and delegate charges
•Maintains and activates competency/ capability frameworks and assessment tools
•Collate and share programme evaluation feedback with CoE
•Provide regular reports and insights against L&D KPIs
•Ensure learning data and content is properly maintained in the system ie. tagged, owned and reviewed on a regular basis
•Coordinate global training nominations process


Virtual Development/Delivery Tasks

•Take the Learning Needs Analysis and Client engagement materials from Learning CoE members and under direction, develop virtual learning materials to meet these requirements. (The tool used is likely to be Articulate Storyline, Moovly)
•Liaise with the CoE learning managers and SMEs to ensure elearning development work is to requirements
•Conduct quality assurance reviews to ensure training materials are technically accurate, functional, and conform to customer standards, industry best practices, and regulatory guidelines.
•Act as the producer in Virtual Classroom deliveries supporting the SME facilitating the course. Providing expertise in the system administration of Adobe Connect/Webex (whichever platform is chosen)
•Modify existing training content to reflect product updates and meeting evolving learning needs
•Provide timely and efficient troubleshooting assistance by investigating questions related to the courses and LMS platform

General

•Resolve complex queries which involve a detailed explanation of talent processes, policy or procedures
•Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs
•Identifies opportunities to improve specialist services and processes and escalates appropriately