Talent and Learning Coordinator

Short company description

GBS (Global Business Services) provides financial, human resources, audit and IT services to the British American Tobacco entities. Our category expertise, large capabilities and international operation makes us a unique business partner who excels in financial leadership and, therefore, offers great shareholder value for BAT.

If you have financial or HR areas background; you thrive when faced with a challenge and you are highly motivated; you want to develop your career in an organisation that will not only recognise the unique attributes you bring but will support your development and reward your contribution,
visit our website @ www.bat-careers.com

Requirements

British American Shared Services Europe currently have a new, exciting opportunity for a Talent and Learning Coordinator, joining us on a permanent basis in our offices in Bucharest.

Job Purpose

Lead the team of Global Learning & Development, Talent and Performance Specialists to ensure excellent customer service to Centres of Expertise, HRBPs, Line Managers and employees through effective execution of performance, L&D and talent management processes

Requirements:

• 0-2 years of experience;
• Expertise in performance and L&D processes;
• People management skills;
• Competent user of MS Office and experience of using LMS;
• Strong analytical skills and attention to detail;
• Self-motivated with excellent planning, administrative and organisational skills;
• Outstanding communication skills and cultural awareness.

Responsibilities

Key Deliverables
By leading the team of Global L&D and Talent & Performance specialists and executing Talent processes ensure:
Performance
• Operationalize annual review process, and execute the system set-up of performance calibration accurately and at the appropriate time (challenge whether need system task management/config for all – expect will be managed by 2-3 people only);
• Run and distribute progress reports to the relevant audiences in a timely manner eg. annual review completion, performance distribution

L&D
• Support creation of learning content by organising pilot programmes, collating feedback, uploading content
• Create and maintain training events and sessions to ensure up to date training programme information is available to users
• Monitor training demand and schedule sessions accordingly;
• Support delivery of training through arranging facilitators, enrolling and notifying delegates, and compiling and maintaining delegate lists;
• Manage financial aspects of delivering training programmes including raising purchase orders, dealing with facilitator invoices and delegate charges;
• Collate and share programme evaluation feedback with CoE;
• Provide regular reports and insights against L&D KPIs;
• Ensure learning content is properly maintained in the system ie. tagged, owned and reviewed on a regular basis;
• Update competency catalogue assigning to roles and development portfolio;

Talent Management
• Operationalise annual talent cycle – collate and prepare structured base material for Global Functional and Global talent meetings;
• Analyse talent data to identify areas for attention of HRBP and Talent & OE CoE;
• Provide non-standard reports and ad-hoc analysis to support Talent & OE CoE and HRBPs;

Talent Data and Systems Support
• Maintain and ensure integrity (completeness and accuracy) of core talent data;
• System configuration (Cornerstone and Kenexa);
• Train/upskill end users;
• Manage access & security;
• Investigate/resolve/escalate issues reported by markets with Talent data;
• Tracking completion status for performance review, objective setting, development planning;

General
• Maintain, update and distribute guidance materials and communications to ensure all relevant audiences are clear on processes and timelines eg, performance cycle, training nominations, talent review guidelines;
• Resolve complex queries which involve a detailed explanation of talent processes, policy or procedures;
• Monitor own performance against service standards to ensure that support and services are provided in line with established SLAs & KPIs.